Josh Kaufman first 20 hours. Terms of Service

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Josh Kaufman, writer, founder and Internet project leader of PersonalMBA.com, began his career as a Brand Manager at Procter & Gamble Home Care. Later, in one of his books, he told how long it takes to master a new skill at a good level. Josh is convinced that it only takes 20 hours. He regularly conducts independent research, which has helped him learn four simple steps to quickly learn anything.

We are in website we decided to talk about these actions and show by example how you can learn to draw in 20 hours. And at the end, there is a bonus waiting for you, which will answer the question of how long it takes to become a pro in a narrow area with high competition.

1. Analyze the skill

No matter what skill you dream of acquiring, you need to decide exactly what exactly you want to learn to do in the end: draw animals beautifully, speak a foreign language fluently, read at a speed of 600 words per minute, or whatever. A clear end goal is essential.

After that, break the skill into components. These will be the small steps that you have to gradually master. One big task is much more intimidating than several small ones that seem easier to solve. In addition, such a division will help to more accurately understand what exactly you need to do in order to get what you want.

2. Find out the information you need to correct your mistakes

To learn something new, you need to have information about this skill. Find 3 to 5 different sources that will help you get the most useful knowledge - books, courses, instructional videos, etc.

It is important not to procrastinate, postponing the very moment of practice. Yes, it takes knowledge of the subject to get started, but reading 20 guitar books won't replace an hour of practice with it.

You need the amount of information that will allow you to start practicing and correct your mistakes yourself.

3. Remove all interference

For the practice to be effective, nothing should distract you. TV, smartphone, computer - all this can switch your attention to yourself at any time. Try to turn on willpower and give up interference in order to achieve your goal.

4. Spend 20 hours practicing

Almost everyone who wants to learn something new faces the so-called frustration barrier. This is the initial stage when you are just trying to master a new skill and feel like a layman. After all, none of us wants to look stupid. It is this barrier that does not allow you to sit down and do business. But practicing for 20 hours will overcome it.

20 hours is enough to learn how to do something well and not feel like a layman. This does not mean that you have to sit down and spend a day on mastering the skill. Spend 45-60 minutes a day and in 20-30 days you can make great progress.

How to apply this knowledge

Let's look at an example. Of course, this is a special case, but it will demonstrate how Josh Kaufman's 4 tips work in practice.

For example, you dream of learning to draw, but your artistic abilities are at the level of a 5-year-old kid. Here are 4 steps you need to take to fix the situation:

  • Decide what exactly you want to learn how to draw: people, animals, landscapes. Let's say you stopped at people. Break a large task into several subtasks: learn how to draw the correct oval of the face, eyes, nose, lips, fingers, etc. Write a detailed step-by-step plan.
  • The next step is to study the various existing techniques. You don't have to sign up for courses or spend tons of money buying books. The internet is full of free instructional videos. In addition, no one has canceled free libraries, where it is quite quiet and calm - a great place to practice.
  • Turn off the TV and computer, put your phone on silent, ask your mom to babysit, and send your loved one to meet friends. In general, create an environment in which nothing will prevent you from drawing.
  • Spend about an hour every day building a new skill.

Of course, in 20 hours you won't be drawing like a famous artist, but your skills will rise to a good level. And whether to develop them further - depends only on you.

The science of how to learn new things could be one of the main applied disciplines of our time. Each of us throughout life masters many skills and abilities. As varied as these skills are, from cake-making and Google searches to playing Beethoven sonatas and writing scientific papers, they are based on a set of common principles. Understanding these principles would make learning a more understandable and painless process.

Psychology has been approaching the formulation of these principles from its very foundation. Ebbinghaus curve, which shows how quickly new material is forgotten, was discovered back in 1885 as one of the first such patterns. Today, we know much more about the mechanisms of learning, although still not enough.

Skill acquisition models will not only help you understand how the learning process works, but also help you plan your own lessons more effectively, avoid unnecessary difficulties, and get better results in less time.

True, they will not give you the most important thing - regular and conscious practice. This part of the work will have to be done by you.

1. The main principles of training and training: how to learn anything in just 20 hours

In his book The First 20 Hours, Josh Kaufman, author of the best-selling MBA on My Own, offers a learning model that can help you master any skill in as little as 20 hours of focused practice. If you have to carve out hours and minutes in your work schedule, and you want to not only leave time for rest, but also learn something new, this model may be useful for you.

So that training does not seem to you a chaos of indistinct impressions every time, 4 main stages can be distinguished in acquiring any skill:

    Break this skill into small elements;

    Sequentially study each of these elements;

    Eliminate all obstacles and distractions that interfere with classes;

    Regularly engage in training of the basic elements of the skill.

If you want to learn how to play the guitar or practice yoga, it is hardly worth trying to imitate jazz improvisations or sit in the lotus position right away. Start with basic hand positioning, playing simple scales and chords. Choose a specific piece that you want to learn how to play in the next 20 days and practice every day for 1 hour. But to begin with, it will be useful to get acquainted with the literature: theoretical knowledge is important because it allows us to acquire and correct our ideas about practice.

These activities will not make you a musician, but you will be able to enjoy the game very soon - and maybe even deliver it to others.

There is a belief that good mastery of any skill requires years of focused practice. What can you learn in just 20 hours, if professionals gain the necessary experience all their lives? Indeed, to become an expert in any field, you will need much more time. Many studies conducted in various professional fields - from chess players and musicians to doctors and scientists - show that real specialists become only after about 10 thousand hours of concentrated practice, which is about 6 years of 5 hours a day.

Yes, and this is a very favorable forecast. What the psychologist Anders Eriksson called "deliberate practice" ( deliberate practice) requires a lot of effort. Musicians, for example, can do truly conscious practice for only about half an hour a day. This class format assumes that you are completely focused on what you are doing and receive feedback from your actions - that is, you can see what you are doing well and what is not very good. This is not an easy task at all.

There are two main lists in Kaufman's book. Here is the first of them, which describes the main principles of rapid skill acquisition:

    Choose an attractive project.

    Focus on one skill.

    Determine your target skill level.

    Break the skill into elements.

    Prepare everything you need for class.

    Remove barriers to practice.

    Set aside dedicated time for practice.

    Create fast feedback loops.

    Work out on a schedule, in short, intense intervals.

    Pay attention to quantity and speed.

Each of these principles can be critical. Without choosing the right skill level or a project that interests you, you risk wasting your time without learning anything specific. Without regular practice, you will be forced to return to the basics every now and then. Without feedback, you will not be able to correct and improve your actions. And so on and so forth.

The second list is a list of principles for effective learning, which also consists of 10 items. Training is different from practice, but it is just as important. Before proceeding to the practice itself, it will be useful to save your efforts and make preliminary reconnaissance. This way you can learn how people dealt with the same problems before you, save your time and give yourself less reason to give up when something doesn’t work out. Here is the list:

    Learn the skill in question and related areas.

    Admit that you don't understand anything.

    Identify mental models and mental hooks.

    Imagine an outcome that is the opposite of what you want.

    Talk to the people who do this so you know what to expect.

    Remove everything from your environment that distracts you.

    For memorization, use spaced repetitions and reinforcement.

    Create supporting structures (i.e. the templates that each session builds upon) and checklists.

    Formulate and refine forecasts.

    Respect your body.

Mental models are ways to deal with the problems you face in a particular area. The scientist will think in terms and concepts, the programmer - in variables and algorithms, the musician - in note intervals and scores. Mastering any skill often requires mastering a whole separate language. Even if you do not advance beyond the level of a three-year-old child in this matter, this will already be a great progress.

If you are already practicing a skill, these principles will most likely be intuitive to you. But understanding comes only when faced with mistakes. This list is needed precisely in order to protect oneself from an excessive number of such mistakes, which in the end can discourage any desire to learn.

Kaufman describes how two dozen of these principles make even the most seemingly difficult task quite feasible. And there is no secret in this:

It's just that every day I set aside about an hour for my chosen business, but these classes were reasonable. Skills that at first seemed an absolute mystery, after a few days or even hours became clear. Each skill required a little theoretical training, as well as about 20 hours of focused, intentional practice.

Josh Kaufman

from The First 20 Hours

2. Beginner to Expert: Six Steps to Mastery

One of the most famous models of skill acquisition was developed in the early 1980s by brothers Stuart and Hubert Dreyfuss of the University of California at Berkeley. This model, first described in the article The Five-Step Model of Mental Activity Involved in Purposeful Skill Acquisition, is still frequently found in scientific and non-fiction literature today.

The main thing that it can give is an understanding of the stage at which you are currently located.

According to the augmented Dreyfus model, the development of any skill is divided into six stages:

  • continuing

    Competent

    Specialist

Newbie always follows the rules - for him they have the status of an immutable law. When you start to master a new skill, the rules are very important: only with their help you can somehow navigate the material and gain the necessary experience. In addition, in many cases the rules are sufficient. It is not necessary to be a chef to make a tolerable cake and please your relatives - just read the recipe and follow the instructions clearly.

For continuing the rules are already situational: in one situation one is good, in another it is better to use another. An advanced person knows how to make not one cake, but several, and he will not make a vanilla cake in the same way as a chocolate one. This is already a good step towards competence.

Competent sees not so much the rules as the underlying principles and models. He begins to rely more on his own ideas and experience, rather than on a set of instructions. At this level, you act more freely and can adapt flexibly to the situation. Here the zone of personal responsibility for the result already begins - a zone that many never reach.

Specialist goes further along this path and in a slightly different direction. His actions are based less on principles and more on a sense of intuition. The specialist guesses what to do at the right time, and his choice often turns out to be correct. In place of many disparate parts, a single whole begins to emerge, "calculation and rational analysis seem to be melting before our eyes."

Expert in his field he acts even more intuitively: he just does it - and it works. If asked why he made a particular decision, it may be difficult for him to formulate an answer - it seems so obvious. Moreover, this will not be arrogance, which is more common at the beginner level, but rather a deep mastery of a skill mastered almost at the level of a reflex. This requires many days and months of practice: the experience of an expert "is so great that each specific situation immediately dictates to him at an intuitive level the required actions."

Master is an expert who works at the highest level of his abilities. He not only intuitively knows what to do and how to do it, but also does it in his own style. Each master is distinguished by a deep individuality. Few reach this stage. Each master is usually a celebrity and a notable authority in his field. If you see the master, then most likely you will immediately understand this: this is a person completely immersed in his work.

I must say that the boundaries between these levels are mobile - there is no clear gradation between them. In addition, moving up this ladder does not always mean something good. For example, an expert will not always be a good teacher, and a person who is at a previous stage may feel more comfortable in this role.

The Dreyfus model was created on the basis of the study of air pilots and chess players and is based on some philosophical premises related to phenomenology (one of the Dreyfus brothers later even became the author of a well-known monograph on the work of Heidegger). From this follow its most significant limitations: too much emphasis on intuition, and too little on conscious improvement.

But intuition does not always deserve to be relied upon.

As later works of behavioral psychologists have shown - first of all, Nobel laureate Daniel Kahneman, author of the famous book "Think Slowly ... Decide Fast" - intuition is applicable where there are stable rules and patterns. It is important for doctors, chess players or taxi drivers, but not for stock analysts. When the context becomes unpredictable or too complex, it is better to abandon intuition and use clear algorithms. Alas, human abilities are not unlimited. No matter how experienced you are, you still have to make mistakes.

The two models of skill acquisition that we have described in this paper complement each other well. Josh Kaufman offered accessible and clear principles that make learning easier and making regular workouts more effective. If you keep this model at hand, quickly acquiring a new skill will no longer seem so difficult and intimidating.

The Dreyfus model allows you to look at it from the other side. It will help you determine what skill level you are currently at and what you will need to take next steps. She does not give specific advice, but she suggests possible prospects and knocks down excessive self-confidence. Before calling yourself a competent specialist in any field, it would be useful to think about what this means.


Josh Kaufman

First 20 hours. How To Quickly Learn… Anything

Dedicated Lele

THE FIRST 20 HOURS

How to Learn Anything. . Fast

All rights reserved including the right of reproduction in whole or in part in any form.

This edition published by arrangement with Portfolio, a member of Penguin Group (USA) Inc.

Copyright © 2013 Worldly Wisdom Ventures LLC.

© Goldberg Yu., translation into Russian, 2014

© Design, edition in Russian. LLC Publishing Group Azbuka-Atticus, 2014

To the reader

Life is short, art - not to comprehend.

Geoffrey Chaucer, Parliament of the Birds

"I want so much... but I don't have much time." Here is the history of modern life.

Stop for a minute and think about what you would like to do. What's on your list? What is stopping you from fulfilling your desires?

Most likely, two things: time and lack of skills.

The truth is not very pleasant: the most interesting activities in life always require a certain skill. It takes time and effort to master it, time we don't have and effort we don't tend to put in.

"I'll deal with it later when I have a free moment."

Frankly, it's easier to sit in front of the TV or surf the World Wide Web, which is what most people do, whose desires for this reason remain in the realm of dreams.

And here's another ugly truth: many activities are not fun until you achieve some success in them. Each skill has its own, as I call it, frustration barrier- a period of time when nothing works out for you at all, and you acutely feel this fact. Why waste time when you know you can't learn it properly?

Wouldn't it be great if you knew a way to learn new skills without feeling that fear? Quickly overcome the barrier of frustration and move on to the stage that brings joy? Spend less time on the tedious struggle with confusion and doubt, and more time on pleasure?

Is it possible to acquire new skills without much pain, in a way that requires less time and effort?

My experience is: yes, it is possible.

This book is about my personal pursuit of art and science. rapid acquisition of skills- that is, how to learn something new as quickly as possible. The goal of this book is to help you master new skills in record time.

I've found from experience that it takes about 20 hours to get past the frustration barrier - that is, from not being able to do what you're trying to learn to making noticeable progress.

This book describes a systematic approach to acquiring new skills as quickly as possible. The proposed method is universal. It doesn't matter if you want to learn a foreign language, write a novel, paint a portrait, start a business or fly an airplane. After spending just 20 hours learning the basics of a skill, you will be surprised at the success you achieve.

We'll start with the principles of rapid skill acquisition: how to master a new skill in the shortest amount of time. The theory and practice are not very difficult, and learning will not take long.

Then I'll explain how to apply these principles in the real world, showing how I acquired six new skills in 20 hours or less each, with no more than an hour and a half per day.

Development of an individual set of yoga exercises.

Development of a computer program for an Internet application.

Relearning typing on a computer using the blind method.

Learning an ancient complex game.

Playing a musical instrument.

Windsurfing.

I hope this book will inspire you to dust off your old wish list, revisit it, and start learning something new.

Every morning I get up with the intention of changing the world and having a great time. Sometimes this makes it hard for me to plan my day.

My name is Josh Kaufman and I am an avid learning enthusiast.

The cupboards in my home and office are filled to overflowing with books, tools, and all sorts of unused equipment, which is slowly covered with a layer of dust.

My list of things to learn includes hundreds of items. My Amazon.com shopping cart currently contains 241 titles - all of which are books I would like to read. When I walk into a bookstore, I can't leave without three or four new books to supplement the 852 volumes I already have.

Today we have another book in the reader with an attractive and promising title, let's see if it is as good as it is called). And at the end of the post I will have an interesting offer for you!;) So, if you are interested, read on!

With his book The First 20 Hours. How to Quickly Learn... Anything, Josh Kaufman challenges Malcolm Gladwell, who came up with the famous "10,000 hour rule". If anyone hasn't heard, it's about the fact that in order to become a master of something, you need to practice it for 10,000 hours. That is, 5-10 years, depending on how you plow. This somehow inspires the weak minds with the idea that if you are not ready to devote ten years of your life to playing spoons, you should not even start.

In contrast, Josh suggests learning newbies at a level sufficient to meet their own needs. That is, if four chords are enough for you to play all the songs of the Kino group, then you have mastered playing the guitar (at the level you need). Well done, take a pie from the shelf.

Using this approach, Josh learned yoga, programming, playing Go, touch typing on a custom keyboard, playing the ukulele and windsurfing, spending no more than 20 hours on each lesson.

I was most struck by the programming example. A person from scratch mastered working with server programs, learned the Ruby language and wrote a couple of applications for his site. I quote further:

"Now I'm proud to say that my entire business uses software that I've created myself. My applications are able to accept credit card payments, subscribe, send emails, and manage customer access to the Internet site. Having learned to code, I became the owner of his own small army of robots, following my orders.
How long did it take me to create all these programs? Approximately 90 hours, including the 20 detailed in this chapter."

He did not bother with a deep study of manuals, instead he immediately tried to solve practical problems. It reminded me how I studied web programming and wrote websites 10 years ago - reading a textbook is boring, it's much more fun to take a ready-made example and remake it to fit your needs by clicking =) new language ... In general, respect to the author!

I was least inspired by the example of yoga. The target skill level was to learn Surya Namaskar and 20 more postures and memorize the sequence for a 25 minute workout. Josh writes that this is more than enough for him, and he is not going to throw his leg over his head. But somehow in my head it does not fit into the concept of "master yoga."

In general, one can argue about how appropriate the word "learn" is here - anyway, the necessary and sufficient level of skill will be different for everyone. The whole point is just to achieve the result you need yourself, without regard to standards, certifications, norms and other nonsense.

The first chapter just talks about the fact that studying at school / institute and getting a certificate has nothing to do with mastering a skill. Yes, it is useful to teach theory - but only as an auxiliary element. For example, if you want to speak Spanish, you first need to learn some phrases and start speaking. And only then you can learn the rules for the formation of tenses and the setting of articles - it will come in handy, but this is not the main thing.

Learning "quickly" here is given not in the sense of "instantly" (as in the movie "The Matrix", where all the necessary skills were simply downloaded to Keanu Reeves directly into the brain), but in the sense of "faster than a hell of a lot" of years. Why does it seem to many that learning new things is long and difficult? Because they spend time and energy incorrectly - they think about the skill for a long time, worry about it, get distracted ... but you just need to start mastering it using a systematic approach.

Here 10 principles that help you quickly acquire any skill:

1. Choose an attractive project.
2. Focus on one skill.
3. Determine your target skill level.
4. Break down the skill into elements.
5. Prepare everything you need for class.
6. Remove barriers to exercise.
7. Set aside special time for classes.
8. Create fast feedback loops.
9. Exercise on a schedule, in short, intense intervals.
10. Focus on quantity and speed.

For the most part, everything is pretty clear without additional comments, I think. Obstacles are understood as the inaccessibility of the necessary resources / information, as well as psychological difficulties - fear, uncertainty. Time for classes should be taken away from some less important things, because you will never have additional free time. Quick "feedback loops" are ways to get feedback on how well you're doing. It can be a coach who controls you, or a video camera on which you film your attempts. The faster you get this information, the faster you master the skill, because you can adjust your actions. Short work intervals using a timer help you stay focused. It is necessary to focus on quantity, which sooner or later will turn into quality, and not try to bring the work to perfection from the first attempts.

For me, the most difficult and incomprehensible is point number 3. How to break down into elements some new activity that you know nothing about, except that it's cool and you want to be able to do it? Let's say I want to learn how to sing and I know the terrible words "intonation" and "tonality", and that's it. Here are some of the elements to break down the ability to sing?

Point number 5 caused me the most rejection - not because it is wrong, but because in his examples Josh paints in great detail everything that he buys - and there is a lot of everything. It feels like in order to master something, you definitely need to spend a lot of dough, that's in no way without it. You can't master yoga without a stack of books. To play go, you definitely need to buy a high-quality board and stones, a ukulele must be made to order for several thousand dollars, a set of windsurfing equipment for three thousand dollars (despite the fact that the dude never lives on the ocean and will ride on the lake in forest)... If someone has a lot of extra money - ok. But the very idea bugs me. I don’t believe in the principle: the more you spend, the more motivation you have to do it. It will be a pity to quit what you started - yes. There will be regrets, guilt and hatred for this occupation, for which so much has been spent, but it does not go, infection! This is my personal opinion, sorry.

I liked the chapter 10 principles of effective teaching:

1. Learn the skill in question and related areas. (flip through books on the topic to pick up some recurring ideas)
2. Admit that you don't understand anything.
3. Define mental models and mental hooks. (key concepts in this area and analogies that help you understand and remember new concepts)
4. Imagine an outcome that is the opposite of what you want. (Inversion method. Imagine the worst that can happen in order to understand what you need to learn so that this worst does not happen)
5. Talk to the people who do it so you know what to expect. (Dispel illusions and form adequate expectations, be prepared for difficulties)
6. Eliminate everything that distracts you from your environment. (including family members)
7. Use spaced repetition and reinforcement to memorize. (if it is important to quickly remember information, for example, words of a foreign language)
8. Create support structures (rituals) and checklists (lists of things to do in each practice session)
9. Formulate and refine forecasts. (before starting a learning experiment, imagine the possible consequences, then compare the forecast with reality, draw conclusions and build a new forecast)
10. Respect your body. (don't forget to take breaks at least once every one and a half hours)

It is not necessary to apply all the principles at once to master the skill, you can choose the appropriate ones for the situation.

What I didn't like:

The first chapters, where the method is explained, occupy 1/6 of the book, the remaining 5/6 is a story about how it was used to master different skills. It seems to be good - it’s always clearer with examples, but large parts of some chapters, where they explain the basics of programming and Go, the history of creating different keyboard layouts, etc., seemed to me informative, but essentially useless, because not everyone the reader may find it interesting. It feels like they were written only to type the right amount of text in the book. I remember the parts where Josh talked more about his failures, doubts and emotions - about the difficulties of windsurfing, when he immediately got a mast on his forehead on the first try and fell into the water, for example.

Recommend with full confidence straight to everyone and everyone I can not. If you've been reading Cher and found out that you scanner- that suits you, I think. For lovers of deeper knowledge and immersion in the intricacies of the matter, the book will seem like nonsense. But you can always read, just to wonder what crazy things people do!

In conclusion, by tradition, my favorite quotes:

“Take, for example, an energetic and motivated person who wants to start a software development company. A basic course in computer science and computer engineering at a prestigious university usually takes at least four years to complete. During this time, a freshly minted specialist will spend thousands of hours studying algorithms and analyzing compilers, successfully passing a dozen exams, but not one step closer to creating his own company. Our unfortunate student will remember a lot of information about programming, but still won't know how to create the exact kind of computer program that people will find useful and want to buy."

“Popper said a lot of smart things, but one of the wisest, in my opinion, is the following statement of his: “The best thing that can happen to a human being is to find a problem, fall in love with it and live trying to solve it, unless there is another problem, even more attractive.
If you're looking for a formula to help you live a rich, productive life, use this one - you can't go wrong."

“I measure my progress in yoga not by the depth of the bend or turn, but by how I treat my wife and children.
T. K. V. Desikachar, famous yoga teacher"

“I had to learn how to write programs in C++ and I remember getting frustrated when I spent many hours looking for a missing semicolon that made my program not work. I also remember the words of the teacher: "You will never use bubble sort in real applications, but we will learn it anyway."

The main idea of ​​the book:

"You don't have to be a black belt in everything you do to enjoy life."


And finally, the promised interesting offer) even two)

I want to experiment and use the method from this book to try to master some new skill in 20 hours. Would you be interested in following this experiment? Can arrange a small reality show) You can just write about the results at the end. If interested, I propose to collectively choose what I should master. I have several options, but I'm not sure. My husband also wants to take part in this fun and learn the basics of photography and handling a SLR in 20 hours)

And the second suggestion. Who wants to learn something new too? Let's go crazy together)) It doesn't have to be something global, some dreams of a lifetime, as in "Success Teams". But everything is more fun in a company) We will support and motivate each other due to the effect of healthy competition)

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4.1.2. The User undertakes not to grant (transfer) in full or in part to third parties the rights he has received under this Agreement, not to sell, not to replicate, not to copy the materials of the Service in whole or in part, not to alienate in any other way, including free of charge, without receiving a preliminary written consent of the Service Administration.

4.1.3. The User undertakes not to transfer passwords and logins used to access the Service to third parties, to ensure the confidentiality of their storage. In case of unauthorized access to the login and password and / or user account, the User is obliged to immediately notify the Administration of the Service.

4.1.4. The User undertakes not to use software that provides automatic downloading and processing (parsing) of the Web pages of the Service in order to obtain the necessary data.

4.1.5. The User is responsible for the content and accuracy of the data provided during registration on the Service. The User agrees to the storage and processing by the Service Administration of the User's personal data.

4.1.6. The User has the right to access the Service at any time, except during maintenance work.

4.1.7. The User has the right to use the Service within its functionality and on the terms established by this Agreement.

4.1.8. The User has the right to deposit a sum of money equal to the amount of the subscription for a particular calendar period for the subsequent use of the Paid Services of the Service. The User can familiarize himself with the tariffs for the Paid Services of the Service at: http://website/subscription/

4.1.9. The User has the right to independently change the password without notifying the Administration of the Service.

4.1.10. The User has the right to apply at any time to delete the User's account and information stored in the Service. The deletion of the User's account and information stored on the Service is carried out within 7 days from the date of receipt of the application. When deleting an account, the funds that the user spent on a subscription to the Paid Services of the Service are not subject to partial or full refund.

4.1.11. Funds transferred as payment for a subscription to the Service's services are non-refundable and can be used to pay for the paid services of the Service.

4.2. Rights and obligations of the Service Administration

4.2.1. The Service Administration is obliged to provide the User with access to the Service no later than 5 (Five) working days from the moment the User completes the registration procedure on the Service.

4.2.2. The Service Administration undertakes to ensure the operation of the Service, in accordance with the terms of this Agreement, around the clock 7 (seven) days a week, including weekends and holidays, except for the time of preventive maintenance.

4.2.3. The Administration of the Service undertakes to ensure the safety of the User's data posted in the Service for 90 (ninety) calendar days from the date of the last use by the User of any of the paid services of the Service.

4.2.4. The Service Administration undertakes not to transfer the User's personal data to third parties.

4.2.5 The Administration of the Service has the right to suspend the operation of the Service to carry out the necessary scheduled preventive and repair work on the technical resources of the Administration of the Service, as well as unscheduled work in emergency situations, notifying the User about this, if technically it is possible, by posting the relevant information on the site.

4.2.6. The Administration of the Service has the right to interrupt the operation of the Service if this is due to the impossibility of using information and transport channels that are not the own resources of the Administration of the Service, or by the action and / or inaction of third parties, if this directly affects the operation of the Service, including in an emergency.

4.2.7. The Service Administration has the right to update the content, functionality and user interface of the Service at any time at its sole discretion.

4.2.8. The Service Administration has the right to change the cost of paid services unilaterally.

4.2.9. The Service Administration has the right to block and / or delete the User's account, including all the User's information content without notifying the User and explaining the reasons in case the User violates the terms of this Agreement.

5. Responsibility of the parties and the procedure for resolving disputes

5.1. The Service is provided to the User "as is" in accordance with the principle generally accepted in international practice. This means that for problems arising in the process of updating, maintaining and operating the Service (including compatibility problems with other software products, as well as inconsistencies between the results of using the Service and the User's expectations, etc.), the Service Administration is not responsible.

5.2. For violation of obligations under the Agreement, the Parties shall be liable in accordance with the current legislation of the Russian Federation. At the same time, the responsibility of the Administration of the Service to the User in the event of a claim for damages is limited to the amount of the cost of the Paid Services paid by the User.

5.3. None of the Parties shall be liable for the full or partial failure to fulfill any of its obligations, if the failure is the result of force majeure circumstances that arose after the conclusion of the Agreement and are independent of the will of the Parties. In the event of force majeure circumstances for more than 3 (Three) months, either Party has the right to unilaterally refuse to fulfill its obligations under this Agreement (terminate the Agreement).

5.4. Since the Service is an intellectual property of the Service Administration, liability for copyright infringement arises in accordance with the current legislation of the Russian Federation.

5.5. The Service Administration is not responsible for non-fulfillment or improper fulfillment of obligations under this Agreement, as well as for direct and indirect losses of the User, including lost profits and possible damage resulting, inter alia, from illegal actions of Internet users aimed at violating information security or normal functioning of the Service; lack of Internet connections between the User's computer and the Service Administration server; carrying out by state and municipal bodies, as well as other organizations of actions within the framework of operational-search activities; the establishment of state regulation (or regulation by other organizations) of the economic activities of commercial organizations on the Internet and / or the establishment by the specified entities of one-time restrictions that make it difficult or impossible to fulfill this Agreement; and other cases related to the actions (inaction) of Internet users and / or other entities aimed at worsening the general situation with the use of the Internet and / or computer equipment that existed at the time of the conclusion of this Agreement.

5.6. In the event of disputes or disagreements arising between the Parties arising from this Agreement or related to it, the Parties will take all measures to resolve them through negotiations between themselves.

5.7. If it is not possible to resolve the disputes and / or disagreements that have arisen between the Parties through negotiations, then such disputes are resolved in the Arbitration Court of St. Petersburg and the Leningrad Region.

6. Other terms

6.1. This Agreement shall enter into force from the date of acceptance and shall be valid until the full fulfillment of their obligations by the Parties.

6.2. This Agreement may be terminated early by mutual agreement of the Parties, as well as at the initiative of the Administration of the Service in case of violation by the User of the terms of this Agreement without returning any funds to the latter.

6.3. Since this Agreement is an offer, and by virtue of the current civil legislation of the Russian Federation, the Service Administration has the right to withdraw the offer in accordance with Art. 436 of the Civil Code of the Russian Federation. In the event of withdrawal of this Agreement during the term of its validity, this Agreement shall be deemed terminated from the moment of withdrawal. Feedback is carried out by posting relevant information on the site.

6.4. The Parties have agreed that in the performance of this Agreement, it is allowed to use the signatures of the representatives of the Parties, as well as their seals by means of facsimile communication, mechanical or other copying, digital signature or other analogue of the handwritten signature of the heads and seals of organizations.

6.5. The Service Administration has the right to unilaterally amend the terms of the Service by posting information about it on the website in public access and amending this Agreement.

6.6. The specified changes in the terms of this Agreement come into force from the date of their publication, unless otherwise specified in the relevant publication. Continued use of the Service by the User after making changes and / or additions to the Agreement means the acceptance and consent of the User with such changes and / or additions.

7. Guarantees

7.1. With the exception of the guarantees expressly specified in the text of this agreement, the Service Administration does not provide any other guarantees.

7.2. By agreeing to the terms and accepting the terms of this offer by accepting it, the User assures the Service Administration and guarantees that he:

  • concludes this agreement voluntarily;
  • read all the terms of this agreement;
  • fully understands and confirms the subject of the offer and the contract;
  • has all the rights and powers necessary for the conclusion and execution of this agreement.