How to file a complaint with Rospotrebnadzor sample. How to file a complaint with Rospotrebnadzor: write a statement

Complaint to Rospotrebnadzor for consumer protection - sample execution civil rights and one of the improvement methods overall quality maintenance and improvement of the level of products offered to ordinary customers. In order to fill out this document correctly, you can use the form and familiarize yourself with the sample. But each specific situation requires its own approach.

FILES

In what cases to apply

Most common causes filing complaints:

  • Goods of inadequate quality were sold (marriage, late suitability, etc.), and the seller refused to return the money for him.
  • The organization has denied service to a person.
  • The substitution of one product or service for another is organized.
  • The absence of “identification marks” and certificates of conformity on the product.
  • The goods had implicit properties, which the seller kept silent about in his own interests.
  • Together with one product, the purchase of another is imposed.
  • Personal insult.

The peculiarity of the Russian mentality is that the defense own interests perceived as humiliation. But in Europe and elsewhere, filing a complaint is considered an act of positive civic initiative and is highly encouraged. Even if you were rude in the store, you can defend your rights by having an unscheduled inspection by Rospotrebnadzor.

Ways to File a Complaint

Most effective way filing is to come to the official in person and hand over the typed and completed complaint in hand. In this case, you must have identification documents with you. You can also register on the website of the department, fill in the electronic fields of the form and wait for a response. But in this case, the complainant will not have any evidence that the complaint has been filed.

Note! If it is not possible to apply in person, then they resort to sending the document by registered mail. In this case, the sender will have a confirmation of delivery in his hands. Such evidence will be a weighty argument in going to court.

Procedure and terms of consideration

Complaint to without fail must be registered in the internal documents of Rospotrebnadzor within three working days from the date of submission. Moreover, the submitter of the paper must have information whether the document has been registered or not. Employees of Rospotrebnadzor, according to existing legislation, must give a response to a complaint within calendar month- 30 days. At the same time, the answer can be not only a solution to the problem described, but a kind of report to the citizen about the work done or planned to be done.

Complaint elements

In the right upper corner there is always an appeal to a specific official. A mention of the position is required. Well, if the name of the head of the Department is written Federal Service Consumer Protection and Welfare Supervision for any area (each region has a different officer), but this is not required.

The applicant's data is also indicated here: last name, first name, patronymic, contact phone number and address.

Further in the center of the sheet, “Complaint” is displayed large. Despite the fact that the law prescribes a free form of presentation, there are still rules that must be followed for a full-fledged process of communication with Rospotrebnadzor.

First, as specifically as possible, with the exact indication of addresses and names, the situation that occurred is described. In most cases, the goods were purchased. Consumer protection cannot help without the following details:

  • Name of the person who made the purchase. If this is not the applicant, then the connection is prescribed - a relative, a trustee, etc.
  • The full name and address of the institution where the purchase was made, as well as the name of the seller or individual entrepreneur.
  • What exactly was purchased, at what cost.
  • Time and date of purchase.
  • What points require a thorough study of Rospotrebnadzor.
  • Have there been independent action to restore justice.
  • What measures need to be taken in accordance with the above factual data.
  • Which of the laws were violated.


Link to legislative framework while providing strong support common line appeals. The complaint takes on concrete motives. In some cases, such documents are addressed immediately to the prosecutor's office.

What can be broken

Citizens do not have the right to apply to Rospotrebnadzor for the protection of consumer rights in all cases. This department is engaged in a narrow range of tasks related to the violation of the rights of citizens in the field of:

  • Compliance with the norms of sanitary legislation.
  • Norms of excise trade (presence of labels, checks, other identification marks on products).
  • The overall quality of the product that hits the counter.

Attention! It must be borne in mind that goods are understood as both material values ​​and services.

The market is large, violation of rights can occur both in the market, in a trading tent, and in educational institution, which provides paid educational services, or at the bank. In a word, wherever sums of money were charged from the buyer.

In what cases the complaint will not be accepted for consideration

The interaction between consumers of goods and services and Rospotrebnadzor is regulated by Law No. 59-FZ. It spells out the main points in which the service is obliged to provide assistance or cannot do so. For example, she does not have the right to answer if:

  • The applicant did not indicate his address (which is especially important when sending a complaint by mail).
  • If the document contains obscene language, threats.
  • The complaint cannot be understood unambiguously, the phrases are vague, the wording is vague. With such an outcome of the case, the answer about the impossibility of correct acceptance must come no later than 7 working days from the date of application.
  • In the case where the applicant sends many complaints for consideration of the same situation, and the previous time it was answered.
  • If an employee of Rospotrebnadzor is obliged, when fulfilling a request (set out in a complaint), to violate a secret protected by law, etc.

At the same time, the law provides that even if Rospotrebnadzor cannot take specific steps, the answer to the complaint must still be received.

How many copies will be required

It would be best to print a complaint to Rospotrebnadzor for consumer protection in two copies. One is handed over to the service itself for carrying out the relevant work, and the second remains with the applicant, a note is placed on it that the document has been entrusted.

What organization stands up for the protection of consumer rights in Russia? That's right, Rospotrebnadzor. Official name they have a longer and more sophisticated one, and few people know it, so we will not write it. All buyers and service providers know that in case of violation of their rights, protection can be found with employees of Rospotrebnadzor. To do this, you must write a complaint against the store or bank or any other organization through whose fault your rights were violated. Moreover, in order for the application to be accepted, it must be written in accordance with certain rules. Of course, no statutory mandatory norm No, but there are rules under which the consumer is required to file a complaint. A sample complaint form can be downloaded from our website.

There can be many reasons to write a complaint to Rospotrebnadzor. And for each case, there are some nuances in how to correctly draw up a complaint, what it should contain, what data must be indicated. Many people, knowing and hearing the name of this organizational structure, only in in general terms represent the features of the work of Rospotrebnadzor. If you think that they can only be contacted by the quality of the goods, then you are sorely mistaken. You can also write a statement or file a complaint to the employees of Rospotrebnadzor on misconduct bank employees, and for violation of sanitary standards, and for collectors, and for many other reasons, since they work not only in defense of consumer rights, but also in the field of well-being of the citizens of their country.

Through the form feedback you can contact experienced lawyers. They will tell you for free where exactly you need to contact in your current situation (Rospotrebnadzor, judiciary, prosecutor's office, etc.).

How to write statements, complaints, claims to all these organizations correctly. All questions are answered by qualified specialists with great experience work.

Every citizen of Russia should know specifically for what reason you can write to Rospotrebnadzor. To whom and in what case to file a complaint about violation of consumer rights. After all, not only a bank or a store can violate the rights of an ordinary citizen. The responsibilities of this organization are clearly spelled out in official documents. The scope of activities of Rospotrebnadzor includes many functions that determine the protection of consumer rights and work for the benefit of the individual.

So, let's look at the main ones:

  • control of sanitary compliance with established standards in public organizations (offices, kindergartens, schools, state institutions, cafes, canteens, restaurants, bistros, etc.);
  • quality control of prepared products, food production;
  • radiation control (radiation, medical exposure);
  • control of the epidemiological state (biological safety, checking those who enter the country and are suspected of catching an infection, such as cholera, for example, vaccination, informing residents if there is a danger of becoming infected, etc.);
  • ensuring the protection of consumer rights;
  • ensuring the protection of rights in case of violation of the conditions for the provision of services;
  • scams with drawings and lotteries;
  • activities of banks on additional and credit services;
  • activities of collection organizations;
  • registration and issuance of licenses for certain types products and activities;
  • other duties in the field of the welfare of the population in general, and of each person in particular, not contradicting Russian legislation and norms of the law confirming the activities of Rospotrebnadzor.

If you are in doubt as to whether your case is suitable for filing a claim with this organization, seek advice from qualified lawyers working on our website.

How to write

To contact Rospotrebnadzor for consumer protection, it does not matter whether you complain about the store or the bank, you must fill out the application correctly. For example, if you do not indicate the norms of the law that were violated, you may be denied acceptance of your application. It will be a gross mistake if you do not write the full name of the store (bank) you are complaining about. Be sure to write your details so that Rospotrebnadzor employees know who and where to send the answer. The essence of the complaint should be stated briefly, but logically and in in full. All your requirements must comply with the law. You cannot write whatever you want, it will be redundant and will become another reason for refusal. After receiving your complaint, consumer protection officers will need to check the operation of the store and determine the correspondence between your words and reality. Provided that your claims are confirmed, certain measures of influence will be applied to the employees of the store / bank (all only in accordance with the law). And you will be sent an answer about the results.

It is worth remembering that before contacting Rospotrebnadzor, you must write a claim to the store itself (a bank or other organization that violated consumer protection law) and try to resolve everything peacefully and voluntarily (on the part of the violators).

After receiving a refusal from the store, it is worth contacting more competent authorities for your requirements. If you need help in preparing an application to any consumer rights protection authorities (Rospotrebnadzro, prosecutor's office, court, housing commission, etc.), please contact experienced lawyers who advise on our website. You will be helped to write applications in accordance with the requirements of office work and regulatory legal acts. The service is free.

What the consumer should know

Employees of Rospotrebnadzor can safely leave their claims when buying low-quality or expired food (I go, everything that we eat). Also, an application can be made if in places Catering cockroaches are running around (sanitary standards are violated), or the goods were weighed incorrectly in the store, or the repair services were provided in violation of the contract, or the bank imposed compulsory insurance (which, in fact, is not mandatory), etc.

You can safely go to Rospotrebnadzor if the following violations take place:

  • the seller/supplier/executor sold/provided low-quality goods/services;
  • safety. That is, the goods/services sold/provided to the consumer should not carry a danger to the outside world and the consumers themselves and their loved ones;
  • the veracity of the provided information about the product / service. You must be provided with information about products or services in full;

In case of any violation of your rights (namely, the rights provided for by law, and not whims due to the nature and emotional state) it is necessary to write about the protection of their rights to the competent authorities, including Rospotrebnadzor.

Complaining about the bank

You can complain not only about the store, but also about the actions of bank employees. After all, they are not always right. You have the right to seek help from the illegal operation of the bank in at least three cases:

  • incorrect work of the bank's security service in claiming overdue payments on loans (as well as collection organizations);
  • incomplete and distorted information about interest on loans, credits, mortgages, etc.;
  • the imposition of additional services by bank employees (one-time payments for opening accounts, the requirement of compulsory insurance, etc.).

The bank must pay the Central Bank for opening an account, but not a single law says that this money should be demanded from consumers. Contacting Rospotrebnadzor will give you the opportunity, in the event of a trial, to acquire a competent representative. If you do not trust a government agency, which is not surprising at present due to their indifference to human problems and high level bureaucracy, please contact our lawyers through the feedback form. How can a bank help in solving debt collection difficulties?

Incorrect, and sometimes even illegal, methods of collecting debts from borrowers are the main problem for Russian citizens. Annoying calls at any time of the day, rude conversations, threats, unpleasant expressions addressed to borrowers. All these actions can cause moral harm.

In such cases, after checking the information received from you, Rospotrebnadzor can achieve the imposition of penalties on the bank, up to its liquidation as an organization. Collectors are especially vulnerable. Their organizations are usually half legal anyway. In any case, if necessary, competent lawyers are always at the service of users of our Internet resource.

Complaining about insurers

Often Insurance companies, taking advantage of the fact that not all consumers have enough level legal knowledge, trying to deceive them. This includes additional paid services, which are imposed on customers under the types of mandatory, and understating the amount of insurance when it becomes necessary to pay it, and a complete waiver of compensation. Usually excused so that they say the current situation does not fall under the insured event. And they begin to ignore your requirements or unlawfully delay the payment deadline.

It depends on how correctly you make a claim against insurers or write a statement to Rospotrebnadzor, trying to challenge their actions, how quickly you will receive your money and in what amount. A complaint against insurance companies is made in much the same way as against the actions of other organizations. Only normative base will be somewhat different, the laws are different. Well, the attached documents (evidence base) will also be different. After all, you first of all will need to prove that the problems you have are the very notorious insured event. So, let's look at the algorithm by which you can start complaining.

The following situations are required:

  • the occurrence of an event that falls into those listed in your insurance;
  • refusal to provide free medical care;
  • refusal to provide free medicines for treatment in a hospital, which are included in a special list;
  • understatement of the payment that is due to you in accordance with the insured event that has occurred;
  • categorical refusal to pay for insurance;
  • deliberate delay in the date of insurance payments, illegal increase in the terms of payment of insurance.

In any of these cases, you can contact the employees of Rospotrebnadzor or our specialists for advice using the feedback form on the website.

Complaining about the management company

As residents of apartment buildings know, in our country the work of public utilities and employees of management companies leaves much to be desired. On them, as well as on store employees, you can write a complaint to Rospotrebnadzor. The structure of the application will be the same.

The algorithm of actions in this situation is slightly different. In case of failure of the management company to fulfill its direct obligations specified in the agreement or contract, or partial failure to fulfill it, you first write a claim to their manager. If your requirements are not met, or poor-quality performance (again, everything was done carelessly, only the applicant refused), you can file a claim or an application with the housing company. They have to take appropriate action, usually that's where it ends. But if you were again sent from gate to gate, then, having applied everything Required documents to your application, contact Rospotrebnadzor. The consumer should know that you can contact this organization both in writing (on paper) and via the Internet.

If any problems arise with the possible violators of consumer rights listed in today's article, as well as other organizations and companies, you can try to solve everything without contacting extreme measures in the form of statements to Rospotrebnadzor, the court or the prosecutor's office.

To do this, first seek the advice of experienced lawyers. You will be helped qualified specialists draw up a correct complaint, claim, statement, skillfully operating with modern legislation. The law in the hands of professionals becomes malleable and effective tools for those who want to deceive or offend ordinary citizens. Legal assistance is free.

The applicant purchased a laptop charger from a shop. Arriving home, plugging the charger into the outlet according to the instructions, after 1.5 hours the charger began to spark and melt. The applicant applied to the seller with a request to return the paid Money for poor-quality goods, however, received a refusal. The applicant asks to check the stated facts and bring to justice those responsible for violating the rights of persons. Assist in the restoration of violated rights.

To the Federal Service for Supervision
in the field of protection of rights
consumers and wellbeing
human (Rospotrebnadzor)
Address: _____________________

____________________________
Address: _____________________

A year ago, in the store of ____________ LLC in the _______________ salon, a charger for a laptop was purchased, costing ____________ rubles.
Arriving home, having connected the charger to the socket according to the instructions, after 1.5 hours the charger began to sparkle and melt, while there was a smell of burnt wiring.
On the same day, I contacted the seller demanding a refund of the money paid for a low-quality product.
On _________ I received a written refusal.
In accordance with Art. 4 of the Law of the Russian Federation "On Protection of Consumer Rights", the seller (executor) is obliged to transfer to the consumer a product (perform work, provide a service), the quality of which corresponds to the contract.
In the absence of conditions on the quality of goods (work, service) in the contract, the seller (executor) is obliged to transfer to the consumer goods (perform work, provide services) that meet the usual requirements and are suitable for the purposes for which goods (work, services) of this kind are usually used. .
According to Art. 10 of the Law of the Russian Federation "On Protection of Consumer Rights", the manufacturer (executor, seller) is obliged to provide the consumer with the necessary and reliable information about goods (works, services), providing the possibility of their right choice.
According to paragraph 5 of Article 18 of the Law of the Russian Federation "On Protection of Consumer Rights", the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, an importer are obliged to accept goods of inadequate quality from the consumer and, if necessary, check the quality of the goods. The consumer has the right to participate in the quality control of the goods.
In the event of a dispute about the causes of defects in the goods, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer are obliged to conduct an examination of the goods at their own expense.
The consumer’s claims for a commensurate reduction in the purchase price of the goods, reimbursement of expenses for correcting defects in the goods by the consumer or a third party, the return of the amount of money paid for the goods, as well as the claim for compensation for losses caused to the consumer as a result of the sale of goods of inadequate quality or the provision of inadequate information about the goods, are subject to satisfaction by the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) within ten days from the date of presentation of the relevant request.
Based on Art. 18 of the Law of the Russian Federation "On Protection of Consumer Rights", the buyer has the right, if defects are found in the product, if they have not been specified by the seller, at his choice, he has the right to: demand replacement for a product of the same brand (the same model and (or) article); demand a replacement for the same product of a different brand (model, article) with a corresponding recalculation of the purchase price; demand a commensurate reduction in the purchase price; demand immediate gratuitous elimination of product defects or reimbursement of expenses for their correction by the consumer or a third party; refuse to fulfill the contract of sale and demand the return of the amount paid for the goods.
According to Art. 13 of the Law of the Russian Federation "On Protection of Consumer Rights" for violation of consumer rights, the manufacturer (performer, seller, authorized organization or authorized individual entrepreneur, importer) is liable under the law or the contract. Based on the foregoing, it can be concluded that the obligation established by specified norms rights, LLC "____________" has not been fulfilled, I have the right to refuse to fulfill the contract of sale and demand the return of the money paid.
In accordance with Art. 40 of the Law of the Russian Federation "On Protection of Consumer Rights" the following powers are vested in Rospotrebnadzor of the Russian Federation:
carrying out activities related to control - checking compliance by manufacturers (performers, sellers, authorized organizations or authorized individual entrepreneurs, importers) with the mandatory requirements of laws and other regulatory legal acts Russian Federation governing relations in the field of consumer protection, as well as mandatory requirements for goods (works, services);
issuance, within the powers provided for by the legislation of the Russian Federation, of instructions to manufacturers (performers, sellers, authorized organizations or authorized individual entrepreneurs, importers) on the termination of violations of consumer rights, on the need to comply with mandatory requirements for goods (works, services);
in accordance with the procedure established by the legislation of the Russian Federation, taking measures to suspend the production and sale of goods (performance of work, provision of services) that do not meet the mandatory requirements (including those with an expired shelf life), and goods for which a deadline should be established, but not established suitability, upon recall from the domestic market and (or) from the consumer or consumers of goods (works, services) that do not meet mandatory requirements, and informing consumers about this;
sending to the body licensing the relevant type of activity (licensing body) materials on the violation of consumer rights for consideration of issues of suspension or cancellation of the relevant license in accordance with the procedure established by the legislation of the Russian Federation;
referral to prosecution authorities, other law enforcement according to the jurisdiction of materials for resolving issues of initiating criminal cases on the grounds of crimes related to the violation of consumer rights established by laws and other regulatory legal acts of the Russian Federation;
appeal to the court with statements in defense of consumer rights, legitimate interests indefinite circle consumers, as well as with applications for the liquidation of the manufacturer (executor, seller, authorized organization, importer) or the termination of activities individual entrepreneur(authorized individual entrepreneur) for repeated or gross violation consumer rights established by laws and other regulatory legal acts of the Russian Federation.
On the basis of the above,

I BEG:
1. Consider this complaint on the merits.
2. Conduct an audit on the facts I have stated, bring to justice those responsible for violating my rights, and also assist in the restoration of violated rights.

Application:
1. Copy of check dated ___________
2. Copy of the application dated ___________
3. A copy of the waiver dated ___________
4. Copy of claim dated _______.
5. Copy of answer from _______.

" " ______________ G. ___________/____________/

Application to Rospotrebnadzor. Rospotrebnadzor provides control and supervision in the field of ensuring the sanitary and epidemiological welfare of the population of the Russian Federation, protecting consumer rights. In case of violation of any rights of the consumer (employee), the question arises of how to write, draw up a complaint to Rospotrebnadzor in order to bring the violator to liability established by law.

How to make a complaint to the CPS?

- in the upper right corner, write the full name of the territorial body of Rospotrebnadzor, and also indicate from whom this complaint is sent (indicating the address of registration at the place of residence);
- the name of the document is indicated in the center (in our case, “Complaint”);
- describe specific situation that happened to you, during which your rights as a consumer or otherwise were violated. It is important to say that when writing a complaint, you must be precise and not only describe the general circumstances, but also indicate the numbers, names, addresses of the companies in which your rights were violated. However, at the same time, you should not clog the document with unnecessary data (emotions) - one of mandatory conditions business correspondence is brevity of presentation. General style letters - business, events are described in chronological order;
- if possible refer to regulations, the provisions of which have been violated (optional, since Rospotrebnadzor employees know the law better than you and me, as one of the Rospotrebnadzor specialists once said in a personal conversation when filing a complaint);
attachments to the complaint (if any)
- personal signature and date

Please remember that in accordance with Part 3. Article 7 of the Federal Law of the Russian Federation of May 2, 2006 No. 59-FZ “On the Procedure for Considering Appeals from Citizens of the Russian Federation”, an appeal received by government agency, organ local government or an official in the form electronic document, subject to consideration in the manner prescribed by this federal law. In the appeal, a citizen must indicate his last name, first name, patronymic (the last one - if available), address Email if the response is to be sent in the form of an electronic document, and mailing address if the answer must be sent in writing.

In order to objectively and comprehensively consider your application to deadlines it is necessary to indicate in the text of the appeal the address of the place of action, fact or event described by you, and you can also indicate the phone number for possible clarification of the content of your appeal.

Head of the Supervision Department
in the field of consumer protection
and human well-being
on Perm region Full name
from full name
passport: 1111 No. 111111
issued by the Department of Internal Affairs of the city of EH
address: EH, st. UV 111-111
cont. phone: 8-111-111-11-11

Application to Rospotrebnadzor for unsanitary working conditions

He worked as a security guard at LLC OP "UKH TY", address: EKH, st. Advice 11. At the provided workplace, STREET 52 A, I was repeatedly bitten by insects (fleas), due to a long visit to the workplace (according to the schedule in two days), these insects were brought home with things. The child was bitten at home. As a result of the bites I received, I had an allergic reaction. At this job, he contracted scabies, which affected the legs, groin and genitals. At the workplace, there is no water supply, a toilet, power outages, behind the wall is the corpse of a decomposed animal (an ideal place for breeding and inhabiting fleas), feces, flies, worms, and a fetid smell. At the facility, at the contractor, homeless people work with whom they are in constant contact. Please: Carry out an inspection of the workplace (checkpoint) at STREET 52 A (former factory). In case of refusal, I will apply to the prosecutor's office with a statement about your failure to fulfill your duties.

It should be said that the activities of most companies are subject to consumer protection legislation - therefore, you can apply for the protection of your rights to Rospotrebnadzor in almost every situation. This is to the fact that for some reason it is believed that Rospotrebnadzor will help only in the event of the sale of low-quality goods in the store. In fact, you can apply to this body in case of violation of your rights in the field of tourism or banking, in the performance of work or the provision of services of various kinds.

Complaint to Rospotrebnadzor

Head of the Federal Service
on supervision in the field of protection of rights
consumers and human well-being
from Rusinova Elena Leonidovna,
residing at:
Moscow, st. Lenina, d. 1, apt. one

Complaint to Rospotrebnadzor against the bank

On November 11, 2014, a loan agreement for the amount of 100,000 rubles was concluded between me and VTB Bank OJSC, according to which I had to pay the amount of 7,900 rubles every month until the 10th day for 2.5 years. In order to pay off the debt earlier, I made amounts more than the mandatory payment. After closing the loan, it turned out that I overpaid 10,000 rubles. On April 10, 2015, I submitted an application to the bank for a refund of the overpaid amount to me. Since there was no response from the bank until May 10, 2015, I sent a claim to him demanding that I return the specified amount. Before today no response received, money not returned.

In connection with the foregoing, guided by the provisions of the concluded loan agreement, I consider the actions of VTB Bank OJSC a violation Civil Code RF and the Federal Law "On consumer protection".

I BEG:
a) to understand the situation and hold accountable officials specified credit institution;
b) send a response to this complaint to the address: Moscow, st. Lenina, d. 1, apt. one.

Applications:

1. Application for the return of overpaid funds (copy) - 1 copy. on 1 sheet.
2. Claim (copy) - 1 copy. on 1 sheet.
3. Loan agreement(copy) - 1 copy. on 5 sheets.
4. Receipts for depositing funds (copies) - 15 pieces.

Send an application (complaint) to Rospotrebnadzor through the official website of Ropotrebnadzor?


The form of the document “An example of a complaint to Rospotrebnadzor for low-quality goods” refers to the heading “Complaint”. Save a link to the document in in social networks or download it to your computer.

Territorial department of the Office of Rospotrebnadzor for the city of _________ in the Central Autonomous District
__________________________
From gr. _____________________________
residing at: ___________________

G. in the store "Sale of customs goods" (IP _______________) at ____________________________, I purchased a short fur coat from a beaver. The cost of a short fur coat was _________ rubles.
Arriving home, I discovered that the sheepskin coat had hidden flaws that I could not find in the store itself. So, the pockets on it are at different heights, the lower fastener is not working.
___________ I applied to the specified store with a request for a refund of the amount paid for the goods of inadequate quality. I have completed and submitted a request for this.
However, I was informed that it was not possible to pay the entire amount on that day, and that I should come on __________.
Arriving at the store on ___________, it turned out that no one was going to return the money for my sheepskin coat.
Thus, there are violations of my rights as a consumer.
So, according to Art. 4 of the Law "On Protection of Consumer Rights" the seller is obliged to transfer to the consumer the goods, the quality of which corresponds to the contract. In the absence of conditions in the contract on the quality of the goods, the seller is obliged to transfer to the consumer goods that meet the usual requirements and are suitable for the purposes for which goods of this kind are usually used.
If the seller, at the conclusion of the contract, was informed by the consumer of specific purposes purchase of goods, the seller is obliged to transfer to the consumer goods suitable for use in accordance with these purposes.
Obviously, when buying an expensive short fur coat, I expected that I would get a thing of decent quality and there could be no talk of any of its shortcomings. However, I was sold a low-quality sheepskin coat.
In accordance with Art. 18 of the Law "On Protection of Consumer Rights", the consumer, in the event that defects are found in the product, if they have not been specified by the seller, at his choice has the right:
demand a replacement for a product of the same brand (the same model and (or) article);
demand a replacement for the same product of a different brand (model, article) with a corresponding recalculation of the purchase price;
demand a commensurate reduction in the purchase price;
demand immediate gratuitous elimination of product defects or reimbursement of expenses for their correction by the consumer or a third party;
refuse to fulfill the contract of sale and demand the return of the amount paid for the goods. At the request of the seller and at his expense, the consumer must return the goods with defects.
Also, according to Art. 18 of the Law "On Protection of Consumer Rights", the consumer also has the right to demand full compensation for losses caused to him as a result of the sale of goods of inadequate quality.
According to Art. 22 of this Law, the consumer's claims for the return of the amount paid for the goods, as well as the claim for compensation for losses caused to the consumer as a result of the sale of goods of inadequate quality, are subject to satisfaction by the seller within ten days from the date of presentation of the relevant requirement.
In addition, according to Art. 23 of the Law "On Protection of Consumer Rights" for violation of the deadlines for fulfilling the requirements of the consumer, the seller pays the consumer for each day of delay a penalty (penalty) in the amount of one percent of the price of the goods.
As a result of selling me goods of inadequate quality, violating my rights and ignoring my legal requirements, I was forced to seek legal assistance to restore my violated rights. The cost of legal services for me was 17,500 rubles. These expenses are losses for me, since I incurred them in connection with the restoration of my violated rights.
Also, in connection with the violation of my rights as a consumer, I suffered moral damage, for which I am entitled to compensation in accordance with Art. 15 of the Law "On Protection of Consumer Rights". Moral harm for me was expressed in the fact that in winter time, in connection with which I specifically purchased this sheepskin coat, I, in fact, ended up without winter clothes. In this regard, I experience strong moral suffering, which is expressed in a feeling of being deceived. In addition, I also experience physical suffering, because in the cold season I am deprived of the opportunity to dress warmly, and therefore I feel cold on the street. I estimate moral damage at _________ rubles.
Taking into account the fact that my requirements have not yet been fulfilled on a voluntary basis by the seller, I, in accordance with Art. 18 of the Law "On Protection of Consumer Rights" ________, I made a written claim to the Seller with the requirements:
- return of the cost of goods of inadequate quality (__________);
- full compensation for losses caused to me as a result of the sale of goods of inadequate quality (__________);
- compensation moral damage (__________).
However, to date, my legal requirements have not been satisfied.
In connection with the above
I BEG:
1) consider the circumstances of the work of this organization and take measures to restore the rule of law;
2) Resolve the issue of the responsibility of persons guilty of violating the law.
Application:
1. A copy of the cash receipt.
2. A copy of the contract for the provision of legal services with payment documents.
3. A copy of the claim to the seller dated ___________
4. A copy of the return statement dated ___________

________________ ________ " " _______________ G.



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