etiquette, norms of behavior, interaction of people, competent socio-cultural space
Annotation:One of the basic principles of life in modern secular society is the maintenance of normal relations between people and the desire to avoid conflicts. In turn, respect and attention can be earned only with respect for courtesy and restraint. But in life you often have to deal with rudeness, harshness, disrespect for another person. The reason for this is that very often the basics are ignored. etiquette culture, which is part of a general secular culture, the foundations of which are attention and respect for others.
Article text:
A person throughout his life is in the socio-cultural space, where the rules of behavior play one of the main roles. These rules are called etiquette.
Etiquette (French - etiquette) is a set of rules of conduct adopted in society, establishing the order of secular behavior, which enables people without special efforts use ready-made forms of decent behavior and generally accepted politeness for cultural communication among themselves on various levels structures of society, in the light, while in the process of communication it is worthy to take into account the interests of others in their behavior.
The word etiquette itself has been used since the time of Louis XIV, at whose receptions guests were given cards listing the rules of conduct required of them. These cards are "labels" and gave the name to etiquette. In French, this word has two meanings: a label and a set of rules, a conditional order of conduct.
Understanding etiquette as a system of established mutual expectations, approved “models” and rules of secular communication between people, it should be recognized, however, that real norms of behavior and ideas about “what should be done” change significantly over time. What was previously considered indecent may become generally accepted, and vice versa. Behavior that is unacceptable in one place and under one circumstance may be appropriate in another place and under other circumstances.
Of course, various peoples make their own corrections and additions to etiquette, due to the specifics of the historical development of their culture. Therefore, etiquette also reflects a specific system of national signs-symbols of communication, positive traditions, customs, rituals, rituals that correspond to the historically determined conditions of life and the moral and aesthetic needs of people.
Consideration of all aspects of etiquette is not possible, since etiquette passes through all areas of a person's public and private life. In turn, we will focus on its most important norms such as tact, politeness, and sensitivity. Let's touch on such a thing as "inequality". Let's analyze the levels of behavior, the internal and external culture of a person. Let's highlight the rules of telephone communication. last position was not chosen by chance, since the phone occupies this moment leading place in communication, sometimes replacing interpersonal, and sometimes even intergroup communication.
One of the basic principles of life in a modern secular society is the maintenance of normal relations between people and the desire to avoid conflicts. In turn, respect and attention can be earned only with respect for courtesy and restraint. But in life you often have to deal with rudeness, harshness, disrespect for another person. The reason for this is that very often the basics of etiquette culture are ignored, which is part of the general secular culture, the foundations of which are attention and respect for others.
In this regard, one of the most necessary norms and foundations of etiquette is politeness, which is manifested in many specific rules of conduct: in greeting, in addressing a person, in the ability to remember his name and patronymic, important dates his life. True politeness is certainly benevolent, since it is one of the manifestations of sincere, disinterested benevolence towards people with whom one has to communicate.
Other important human qualities on which the rules of etiquette are based are tact and sensitivity. They imply attention, deep respect for those with whom we communicate, the desire and ability to understand them, to feel what can give them pleasure, joy, or, conversely, cause irritation, annoyance, resentment. Tact, sensitivity are manifested in a sense of proportion that should be observed in conversation, in personal and official relationships, in the ability to feel the boundary beyond which words and deeds can cause undeserved resentment, grief, pain in a person.
In addition to the basic principles of etiquette: politeness, tact, modesty, there are also general rules secular behaviour. These include, for example, the "inequality" of people in the field of etiquette, expressed, in particular, in the form of advantages that have:
- women before men
- older before younger
- the sick before the healthy,
- superior to subordinates.
The norms of etiquette - in contrast to the norms of morality - are conditional, they are in the nature of an unwritten agreement about what is generally accepted in people's behavior and what is not. The convention of etiquette in each case can be explained. Aimed at uniting people, it offers generally accepted forms, stereotypes of behavior, symbols of the manifestation of thoughts and feelings, which make it easier for people to understand each other.
At the same time, etiquette can also be considered as an aesthetic form of manifestation of moral, secular culture, since it simultaneously has direct relationship and to morality, to the moral character of a person and to the aesthetic aspects of his behavior. Beautiful manners, beautiful behavior, beautiful gestures, poses, facial expressions, smile, look, i.e. what speaks about a person, his feelings and thoughts without words; speech addressed to elders, peers, younger at a meeting and parting, in anger and joy; the manner of moving, eating, wearing clothes and jewelry, celebrating sad and joyful events, receiving guests - a person should give all these types of communication not only a moral, but also an aesthetic character.
In any case, etiquette is an integral part of the structure of the socio-cultural matrix and represents significant part modern secular behavior, although, of course, not all human behavior in general. In fact, it implies only the generally accepted rules and manners of human behavior in society in the places stipulated for this, where one can observe outside actions of individuals, in which they manifest themselves like a kind of pre-learned game of the intellect.
Based on current lifestyle modern man, his public relations and activities, it is easy to list all those conventions of secular behavior that are initially associated with generally recognized etiquette and determine its corresponding ethical and aesthetic norms. All of them should be studied and repeated, be well known to all citizens of the country. These norms apply to almost all aspects of life and everyday life, as well as areas social activities a person, causing his behavior in the family, at a party, at school, at work, and in public places, on the roads, when he is a pedestrian and when he is a car driver, in hotels, in parks, on the beach, on an airplane, at an airport, in public toilet, etc. etc.
At the same time, it should be borne in mind that in most public places, citizens need only a simple knowledge of good manners and the ability to behave with restraint, culture and politeness, without attracting attention from other people and thereby not preventing them from being in your society.
At the same time, there are also such public places where knowledge of etiquette alone is not enough for citizens. Other basic fragments of the socio-cultural matrix considered above (ethical, aesthetic, civic, value, environmental, etc.) should be used to one degree or another, as well as the ability to feel the system of balance of interests and, above all, to have the ability to take into account the interests of others. put them above your own.
For this, more serious norms and laws of conduct are applied, arising from the rights, duties and interests of citizens, civil servants, and entrepreneurs. Without knowledge of the relevant fragments of the socio-cultural matrix, individuals cannot be named, certified by status or admitted to the corresponding cells of social activity or government positions. And the higher the social place of the individual's activity in the structure public relations, the greater the requirements, in addition to knowledge of etiquette, should be made to his behavior, the more his behavior should be determined by the duties of this individual to other members of society, society in understanding their specific interests, the interests of society as a whole - national interests.
Based on this, it can be argued that the culture of human behavior consists of two parts: internal and external.
Internal culture is the knowledge, skills, feelings and abilities that underlie the fundamental fragments of the individual socio-cultural matrix of a person, acquired through his upbringing, education, development of consciousness and intelligence, professional training, signs good results what should be his virtue, knowledge of the interests of others, diligence and high morality.
External culture is a lifestyle and behavior patterns that are manifested in everyday life and in social activities during direct contacts, communication with other people, with objects. environment. External culture, as a rule, is a direct product of internal culture of a person is closely related to it, although there are some nuances.
Thus, individual manifestations of external culture may not reflect the internal culture of the individual or even contradict it. This happens in cases of painful manifestations of the psyche, as well as in cases of behavioral "mimicry", when an ill-mannered individual tries to impersonate a well-bred one. However, with a longer observation of it, these contradictions are easily detected. Therefore, a truly cultured and efficient person can be such only thanks to his diligent upbringing. And, on the contrary, the external manifestations of the bad manners of the individual testify to his inner void, which means immorality, the complete absence of an elementary internal culture.
External culture is not always completely dependent on the internal one and sometimes for some time can hide the lack of the latter. Good knowledge the rules of etiquette and their observance can mitigate the lack of a high internal culture, a developed consciousness and intellect, although not for long.
External culture is called differently: the culture of behavior, etiquette, good manners, rules of good manners, good manners, culture ... This suggests that, depending on the specific task, people focus on one side of external culture: most often either on knowledge of the rules of behavior and their observance or on the degree of taste, tact, skill in mastering foreign culture.
External culture consists of two "parts": that which comes from the elements of social socio-cultural matrices ( different instructions, statutes, generally accepted rules, decency, etiquette) and what comes from the upbringing and enlightenment of a secular person (manners, delicacy, tact, taste, sense of humor, conscientiousness, etc.).
There are rules of conduct of different levels and content:
1) the level of universal rules adopted in modern secular society, incl. among well-bred people - the intelligentsia;
2) the level of national regulations or regulations adopted in a given country;
3) the level of rules adopted in a given locality (in a village, city, region);
4) the level of rules adopted in a particular non-secular social stratum (among the inhabitants, among adherents of a particular religious denomination or sect, among corrupt high-ranking officials, in the beau monde, among oligarchs and other individuals with ultra-high incomes, etc. .).
5) the level of secular rules adopted in one or another professional community or public organization medical workers, lawyers, police officers, military, among actors, civil servants, members of a particular party ...)
6) the level of secular rules adopted in a particular institution (educational, medical, state, commercial ...)
Speaking about the external manifestations of ethical or aesthetic fragments of the socio-cultural matrix of individuals, it should be noted that here, too, one can observe a wide variety of types of behavior: both delicacy and rudeness, and good and bad manners, and good and bad taste.
In situations where a person does not know certain rules of conduct adopted in this society, but he has certain skills of upbringing and knowledge of the basics of etiquette, he can to some extent compensate for his ignorance with flair, intuition, based on innate or acquired delicacy, tact, taste.
Between rules and internal regulators of behavior there are very complicated relationship. They are opposite - internal and external, typical and individual, although at the same time they can "work" in one direction. Normal relationships between people are generally a delicate matter that is easily torn if people treat each other rudely, especially now in the age of constant stress and increased mental stress.
The ability to listen to the interlocutor is an indispensable requirement speech etiquette. This, of course, does not mean that one should sit silently. But it's tactless to interrupt another. When talking together, you also need to be able to listen, It happens that you have to be silent when you feel that your words can inflame passions. Do not start a heated argument in defense of your opinion. Such disputes spoil the mood of those present.
If a person wants to improve, to be better, to be worthy of love, kindness, wants to be respected, then he must take care of himself, his words-actions, cleanse himself, not give himself rest in this. After all, it is known that good breeding is an outward expression of the inner delicacy of the soul, which consists in general benevolence and attention to all people.
Politeness doesn't necessarily mean really respectful attitude to a person, just as rudeness does not necessarily mean a truly disrespectful attitude towards a person. A person can be rude due to the fact that he rotated in a rough environment, did not see other patterns of behavior.
Thus, politeness is a moral quality that characterizes the behavior of a person for whom respect for people has become a daily norm of behavior and a habitual way of dealing with others.
An important aspect of etiquette is the concept of good manners, which requires study and exercise; it must, so to speak, become second nature to us. Indeed, much that is called good tone and refined taste, there is an inborn delicacy, and therefore the assertion is true that a person can learn everything and learn everything, but not delicacy. But delicacy is not everything, and natural taste needs to be improved. Good examples and personal efforts contribute to this.
In addition, in etiquette there is such a thing as decency. This is the least conspicuous of all the concepts of etiquette, but the most revered.
So, only the one who embarrasses the least number of people has good manners. After all, each person, as a rule, lives in society, i.e. among other people. Therefore, his every act, every desire, every statement is reflected in these people. For this reason, there must be a boundary between what he wants to say or do, and what is possible, what will be pleasant or unpleasant to others. In this regard, he needs to make a self-assessment every time, whether any of his statements or actions will cause harm, cause inconvenience or trouble. Every time he must act in such a way that the people around him feel good.
To the basics of etiquette, known to everyone since childhood, there are three magic words: please, thank you, sorry (sorry).
Every request must be accompanied by the word "please".
For any service or help, you need to thank, say “thank you”.
For any trouble caused to another, you need to apologize or ask for forgiveness.
These magic words you need to learn to speak without thinking, automatically. The absence of these words in appropriate situations or their non-automatic, unnatural use means either impoliteness, rudeness, or a declaration of hostility.
There are no “little things” in etiquette, more precisely, it all consists of “little things” strung on a single rod of politeness, attention to people. Etiquette begins with a certain order and rules of greetings, addresses, introductions and acquaintances.
Given the "inequality" in etiquette, it should be borne in mind that the young are obliged to be the first to greet the elders, those who enter are present, those who are late are waiting, etc. At official receptions, first of all, the hostess and the owner are greeted, after them the ladies, first the older ones, then the young ones, then the older and older men, and then the rest of the guests. The hostess of the house should shake hands with all invited guests.
It should be remembered that the handshake accepted in our country and in the West at a meeting and when introducing a man and a woman in Muslim countries completely inappropriate: Islam does not accept even the simple contact of people of different sexes who are not related by blood ties. It is not customary to shake hands among the peoples of Southeast Asia.
Of great importance when greetings is the manner of holding. You should look directly at the person you greet with a smile. When addressing a stranger, unfamiliar person or official always say "you". The form of address "you" expresses a closer relationship with a person. When referring to "you", many formalities that testify to an external, detached form of politeness disappear.
No less complex are the etiquette rules of dating. The first step to establishing an acquaintance is introduction. When introducing themselves or introducing someone, they usually call the surname, first name, patronymic, sometimes - the position or title. If you are on official or personal affairs visit an institution or an official, then before starting a business conversation, you should introduce yourself and, if available, give your “visiting card”. Representation is also necessary if you are contacting a stranger on any issue.
Ethics is an integral attribute of modern etiquette. telephone conversations. Its most important points include the following:
1) You should always introduce yourself when you call if you are not familiar or unfamiliar with the addressee or if you rarely call this addressee. It should also be taken into account that telephone communication can be poor, i.e. your voice is barely audible or distorted, and therefore even a good friend may not immediately figure out who he is talking to.
2) It is almost always necessary to ask whether a person is busy or not and how much time he has for a telephone conversation. Unceremonious is the behavior of the caller, who immediately, without the necessary clarification of the boundaries of the conversation, begins to conduct this conversation.
3) If you get a call, and you are very busy and cannot talk, then, as a rule, the burden of a second call is not on the one who called, but on you. There can be two exceptions here:
- if the caller does not have a phone;
- if for some reason it is difficult to call the person who called you. It is impolite to force the caller to call you back because you are busy. When you do this, you unwittingly make it clear that you value-respect him less than yourself.
4) When they call on the phone and ask not you, but another person, it is impolite to ask “who is this?” or "who's talking?" First, it is indecent to answer a question with a question. Secondly, with your question, you can put the person who asks in an uncomfortable position. The questioner is not always disposed to introduce himself to an outsider who picks up the phone. His right is to remain incognito to strangers. Asking "Who's talking?" voluntarily or involuntarily "climbs into the soul" of the caller. On the other hand, asking "who is speaking?" voluntarily or involuntarily, "penetrates into the soul" and the one who is directly called, since the addressee may also want to keep the secret of his relationship with the caller. (So parents sometimes act in their desire to control every step of their adult children, which limits their right to privacy. Excessive control and excessive guardianship on the part of parents leads to the fact that adult children either remain infantile, dependent or alienated from their parents.) in the absence of the addressee, you need to ask not “who is speaking?”, but “what to send to the addressee?”
5) In a telephone conversation should prevail, for rare exception, business or telegraphic style. Talking around and around is inappropriate. It is necessary, if possible, to immediately formulate the questions for which you are calling, and do not be shy to ask the same interlocutor if he is “carried away” by a conversation on extraneous topics. You need to ask the interlocutor to move to the subject of a telephone conversation tactfully, without rude interruption of his speech. In principle, non-business conversations on the phone are also acceptable, but only after it turns out that both parties have the desire and time to conduct such conversations.
6) Keep in mind that telephone communication not as complete as face-to-face communication. Therefore, the requirements for the conversation as a whole are more stringent, i.e. you need to be more careful and prudent. A word spoken on the phone and a word spoken face to face can be evaluated in different and even opposite ways.
In a telephone conversation, you need to speak less emotionally, joke more carefully, try to avoid harsh words and expressions.
Two more concepts of etiquette that should be noted are commitment and accuracy. An optional person is very inconvenient for others, although he can be nice, courteous, etc. Such a person cannot be relied upon, cannot be counted on. Let him not be offended if they cease to respect him and avoid communication with him. “Accuracy is the courtesy of kings,” says the saying. He is not a king who is not obligatory, who behaves carelessly in relation to his own obligation.
→What is etiquette, why it was invented and why a culture of behavior is needed - these questions can often be heard from a naughty child whom parents are trying to calm down. Or from teenagers, when they begin a period of a kind of rebellion against established norms, rules and requirements. And, to be honest, many adults sometimes complain about the framework for the rules of conduct. What is all this for? Why can't you behave the way you want at this moment? Let's find out!
Etiquette
The word "etiquette" is borrowed from French . It means the manner of behavior, the rules of behavior and courtesy accepted in society.
But why do society have rules of etiquette? - you ask. And then, what exactly etiquette gives people the opportunity to use a ready-made order of behavior in a given situation:
- AT home environment;
- In public places;
- At work or service;
- Away;
- During business communication;
- At official receptions and ceremonies.
Behavioral norms for a given situation created and adopted over many years, even centuries. The first rules of human behavior among their own kind appeared in ancient times. Even then, people began to try to adhere to certain customs in order to peacefully coexist with each other.
Unfortunately, today many principles of etiquette have become obsolete, obsolete. But what's wrong with, for example, if young people give up their seats in transport to older people? Or that a man will open the door and politely let the lady go first? What is going on with people if simple rules polite communication suddenly become irrelevant? And when should you start following them?
From an early age
It is from infancy that behavioral habits begin to form, with which the individual can then spend his whole life. The culture of communication is laid down for the child from his very birth, and the kid will take the behavior of adults - his parents as a basis. Therefore, it is foolish to require children to adhere to some kind of framework in communication, if we ourselves do not comply with these frameworks. No wonder they say that it is necessary to educate not children, but start with yourself.
As was customary with our grandparents:
- Children addressed all adults as "you", even their own parents;
- From childhood, kids were taught that it was impossible to interrupt the conversation of adults;
- From childhood, the child was taught that old age must be respected, etc.
During adolescence
What's going on now c: children feel permissiveness, they try to be on a par with adults and even take the liberty of deciding something for adults. And it’s not worth mentioning the behavior of young people in public places: there are cases when public transport it is young people who will ride sitting, and elderly citizens, mothers with babies and pregnant women will “hang out” while standing. And an attempt to make a remark is fraught with a stream foul language, which the youths will joyfully dump on the one who "dared" to call them to order.
It is unlikely that all these people think about the fact that they will not always be young, strong and healthy, and the time will come when they will have to listen to nasty things from the same young and “advanced” fellow citizens.
By and large, young people are not to blame in such situations.- they just were not explained in due time how to behave correctly.
We often strive so hard to protect our children from everything that we put them above all other people:
- It is we ourselves who set an example of behavior when we try to seat our already grown-up child in a chair in public transport and do not explain to him that sometimes a comfortable seat needs to be given up to those who are more in need: pregnant women, the elderly or people with disabilities;
- It is we who react to an unpleasant remark either with a stream of negativity on the head of the “educator”, or we pretend that this does not concern us;
- It is we who, by our example, show our children that our desires are a priority.
But we forget that our children will still need to learn how to live in society and put up with the people around them.
Adults
And then the kids grow up. And now they are beginning to wonder why the rules of behavior in society are needed: after all, they are already adults, they can do whatever they want. And it starts:
- One likes to listen to music at night: well, what, this is his apartment, he "has the right." And he prefers not to think about the fact that he grossly violates the rights of neighbors to silence. Did they come to comment? Ugliness! More will be taught here!
- Others need to be refurbished. And he wants to do it on weekends, early in the morning, or late on weekdays. What? Negotiate with neighbors? Here's another! And what if someone there gets up early in the morning, and what if he wakes up someone's child, etc.
- And the third, taking high position, completely forgets how to politely communicate with others - rudeness and tyranny has become almost an integral part of communication with subordinates.
And where is the culture of communication, tact, understanding that there are also people around?
Conclusion
You can list the rules and norms of behavior that used to be long and boring. You can justify the current lack of culture among people by saying that the world has changed - and the rules also need to be changed. Why you need to know the rules of conduct that were relevant a hundred years ago? Because all these norms teach us to respect each other: to speak correctly and tactfully, not to use obscene language, to be kinder to others, more compassionate.
It is etiquette that instills in us the first concepts of mutual assistance, the ability to keep given word, to treat with care those who are weaker than us, to appreciate their parents and respect each other.
Etiquette is not archaic rules for the behavior of people in society. Etiquette is reasonably built communication of decent, tactful and cultured people in a civilized society. So let's always remember this.
Etiquette - the rules of behavior of people in society, which determine what can and cannot be done in certain situations. Knowledge of etiquette helps to make a good impression on people and build effective communication. This knowledge is especially useful when attending ceremonial events.
Many of us, getting into an expensive restaurant or being present at an important business meeting, feel uncomfortable. This is due to the fact that we do not know exactly how to behave correctly. Basic rules of etiquette will allow you not to fall face down in the dirt in any situation.
Rules of conduct in society
- Never visit without calling. And if you are visited without warning, you can afford to be in a dressing gown and curlers.
©DepositPhotos - If you accepted the invitation, be punctual - you should not say the famous: "I may be a little late." Come on time. More than half an hour can be late only very important person or a star: they are not known to be late, but delayed.
©DepositPhotos - It is always better to come to visit or to a party with a gift. It doesn't have to be expensive. Win-win options are wine and desserts. If there are small children in the house, bring something for them too.
- The format of greetings at the entrance - kisses, hugs, handshakes or other signs of respect - is determined by older guests. Whoever you are - director, academician, old woman or a student, entering the room, say hello first.
- They act at the table usual rules. Eat at the same pace as everyone else.
- Certain uncomfortable topics of conversation are best avoided. It is believed that it is impossible to talk about salary, politics, health, religion. Good topics for casual conversation: sports, weather, cooking, pets, art, science, travel, and the like.
©DepositPhotos - Place a napkin on your knees while eating, and then to the left of the plate. In turn, leave the cutlery on the plate, and not on the table.
©DepositPhotos - Do not put your smartphone on the table in public places. By doing so, you show how important role this gadget is playing in your life and how uninteresting you are in the conversation taking place nearby. It is better not to use the phone at all during dinner.
- When receiving guests, make sure that the size of the table matches the number of visitors. The tablecloth must be impeccable.
- Dishes must be from the same set. It is worth picking up all the plates and other items according to the material and colors.
- If the menu has 2 types of dishes and 2 fundamentally different wines, put an extra glass for each guest. Don't forget about water glasses.
- If someone came to you for the first time, first show the guest where you can wash your hands and clean yourself up, and then invite them into the living room.
- If there are strangers among the guests, they should definitely be introduced to each other. When meeting, they introduce: a man - a woman, younger in age and position - older, who came later - already present. In this case, the person to whom you introduce the stranger is mentioned first, and the one you represent is the second.
- The fair sex is not recommended to check or apply makeup during a conversation or at the table, and men are not recommended to comb their hair, touch their hair or beard.
- Don't forget to give thanks! Say thank you to the owner and, if possible, to others with whom you spoke, for interesting conversation. The host should thank all the guests, mentioning that it was their arrival that made this event special.
Always turn on silent mode or turn off your phone at the theater, library, cinema, lectures. If you need to make or receive a call, move two or three meters to the side so as not to interfere with the conversation of friends.
Nothing costs us so cheaply and is valued so dearly as politeness. Rules of etiquette quite simple and based on common sense. You show courtesy to another person, he shows it to you. That way everyone wins.
What is ethics? Which ones to take into account, and which ones seem outdated to us? The rules by which human society lives and the culture of behavior are inextricably linked. In our time, these concepts also matter. welcome guests and members of any company. As social beings, we strive to be accepted favorably by society, so we are forced to meet special criteria, even if deep down we don’t really want to do this. How to introduce yourself and get to know each other? From the very moment we meet, we follow the simple rules of behavior in modern society: a man always introduces himself first, starting a business conversation, introduces himself the person who makes contact first. But there are exceptions - if, for example, a woman is a student and a man is a teacher, then the woman greets first. In business, it plays a certain role - the first to appear are junior in rank. You do not need to identify yourself in public places - transport, shops, theater and when you ask a question to a stranger. It is always necessary to greet a familiar person in a public place. Close people can be greeted loudly, hardly familiar - with a simple nod of the head.
How to talk on the phone correctly?
Phones have firmly entered our lives at a new level. However, we will not talk about the phones themselves, and not about the ability to talk to you at any time. the right person but about the conversation itself. It is important to know for sure - are you interfering with the interlocutor at the moment, are you distracting him? Often, educated people, out of politeness, listen to the flow of our thoughts simply because they cannot ethically ask at the very beginning - did you interfere, do not tear you away from an important matter? If in response you hear “Sorry, I’m busy,” do not be offended or impose a conversation. If you are talking with a person, and they call you at this time, you should postpone the call until the end of the conversation, or apologize to the interlocutor and interrupt the conversation. If you are constantly called during the conversation, you should postpone the conversation. AT working time must answer immediately after the first signal. If you suddenly made a mistake, do not ask “What is your number?”, But call the number you are calling and ask if you got it right.
being late
Rules of human behavior in society command us to follow French proverb: "Accuracy - the politeness of kings". Popular French wisdom says that coming to a meeting on time is the most striking manifestation of good breeding. This is especially true of joint trips to the cinema or theater, to a concert. Other people plan their time, they won't forgive you if you waste their time and make them wait. It is unacceptable to be late for or for an appointment by appointment for a specific time. What to do if you are late? If this is a trip to a cultural and entertainment institution, you should stay close to the entrance so as not to attract attention and not create noise. If you are late for an appointment, call and be sure to notify those waiting. international etiquette Each country has its own rules of human behavior in society. If you are in a foreign country, familiarize yourself with its customs so as not to inadvertently offend the inhabitants. Show interest in local culture, respect traditions and rituals. For example, in Spain, an invitation to a guest for breakfast is considered a purely symbolic courtesy, and you should not agree to this. No need to accept the invitation a second time. But on the third one, we can agree. If you are offered a meal together on the train, in Europe it is not customary to agree - you should simply refuse. But neighbors also need to be invited - they will definitely refuse. In Germany, when talking, indicate the title. If you don’t know him, it’s mono to call a person “doctor”, this is not a binding to a certain profession, but just a way to show respect. In England great attention given to table manners. All of the above are not laws and requirements, but only helpful tips and recommendations to help you orient yourself in public life.